1. Purpose & Scope of Cancellation Policy

This Cancellation Policy defines the terms, procedures, and obligations that govern the cancellation of orders, bookings, and service agreements made through our website, retail outlets, or authorized resellers. The purpose of this policy is to create a clear, transparent framework that balances customer flexibility with our operational and contractual obligations. By placing an order or engaging our services, you confirm that you have read, understood, and agreed to the provisions of this policy.

The scope of this policy extends to all transactions, including physical product purchases, subscriptions, and scheduled services, regardless of whether they are one-time or recurring. It applies to cancellations initiated by the customer as well as cancellations initiated by the company. Where specific contractual agreements differ from this policy, the contractual terms will take precedence but only for the transaction in question.

Certain categories of goods and services may be marked as non-cancellable at the point of sale. These may include custom-built products, personalized items, perishable goods, and services tied to fixed dates such as event bookings or time-limited promotions. Such restrictions will be disclosed in advance to allow customers to make informed decisions before committing to a purchase.

The objective of this policy is to provide reasonable opportunities for cancellation without undermining our ability to deliver services efficiently. While we understand that unforeseen circumstances may require customers to cancel, these changes can incur costs for us, including administrative expenses, supplier charges, and resource allocation impacts. For that reason, some cancellations may be subject to time limits, partial charges, or administrative fees.

We reserve the right to revise this policy periodically to reflect changes in operational practices, industry standards, or applicable laws. Updates will be posted on our website, and the latest version will govern all transactions from the date of publication. Customers are encouraged to review this policy regularly, particularly before placing new orders, to ensure they are familiar with the most up-to-date terms.

2. Customer-Initiated Cancellations

Customers who wish to cancel an order or service must submit a formal cancellation request through the designated channels provided in their order confirmation or service agreement. Requests should include your order number, full name, contact details, and a clear statement of intent to cancel. Timely submission is essential, as eligibility for cancellation often depends on the stage of order or service fulfillment at the time your request is received.

For physical product orders, cancellations are generally accepted without penalty if received before the order is processed for shipment. Once the product has been dispatched, the cancellation request will be treated as a return and processed under our Return Policy. This may involve return shipping charges, restocking fees, or other associated costs. All applicable fees will be disclosed before finalizing the cancellation.

For service-based orders, including subscriptions, maintenance agreements, or scheduled appointments, the required notice period will be clearly outlined in your service agreement. Cancellations received within this notice period will typically be processed without penalty. If the request is received after the required notice period, partial or full charges may apply, depending on the resources allocated and the work already completed. For partially completed services, refunds may be prorated to reflect the value of the portion delivered.

Some products or services are strictly non-cancellable once purchased. This includes custom-manufactured goods, made-to-order products, and certain digital or downloadable items. In addition, promotions and time-sensitive offers may carry special cancellation restrictions. These conditions will be clearly stated prior to purchase to ensure customers are aware before committing.

Submitting a complete and timely cancellation request allows us to minimize unnecessary costs, optimize resource allocation, and provide an efficient resolution. All approved cancellations will be confirmed in writing via email or other agreed communication channels. The confirmation will outline the next steps, including refund timelines and any applicable fees. By following these procedures, both parties can ensure that cancellations are handled fairly, efficiently, and in accordance with agreed terms.

3. Company-Initiated Cancellations

While we make every effort to fulfill confirmed orders and service agreements, there may be situations in which we are required to initiate a cancellation. Common reasons include stock unavailability, supply chain disruptions, errors in pricing or product descriptions, non-receipt of payment, or regulatory and compliance issues that prevent the transaction from being completed. In such cases, we will notify the customer promptly using the contact details provided at the time of purchase.

When feasible, we will offer alternative solutions to minimize inconvenience. This may include providing a substitute product of equal or higher value, rescheduling services for a later date, or offering an upgrade at no additional cost. Customers will have the choice to accept the proposed alternative or decline it in favor of a full refund. Refunds will be processed in accordance with our Refund Policy and, unless otherwise agreed, will be issued via the original payment method.

In rare cases, cancellations may result from force majeure events beyond our reasonable control. These can include natural disasters, severe weather, labor strikes, political unrest, or governmental restrictions. While we cannot be held liable for delays or losses caused by such events, we will make reasonable efforts to communicate with affected customers and find a mutually acceptable resolution.

We also reserve the right to cancel an order or service if there is evidence of fraudulent activity, misrepresentation, or a breach of our Terms & Conditions. In such cases, refunds may be withheld partially or entirely, depending on the circumstances. Documentation supporting the decision will be retained and made available in the event of a dispute.

By maintaining the right to cancel under clearly defined conditions, we protect the integrity of our operations, comply with legal obligations, and ensure fairness to all customers. This approach allows us to address issues swiftly while maintaining transparency and trust.

4. Refunds, Fees & Dispute Resolution

Refunds for approved cancellations are processed in line with our Refund Policy, ensuring fairness, efficiency, and transparency. In most cases, refunds are initiated within a set number of business days from the date of cancellation confirmation. The exact time for funds to appear may vary depending on your payment provider, bank, and location. Unless otherwise agreed, refunds are issued via the same payment method used for the original transaction to ensure security and proper recordkeeping.

Some cancellations may incur administrative or handling fees, especially if costs have already been incurred for processing, packaging, or third-party services. For example, a restocking fee may apply to physical goods if they have been prepared for shipment, while late cancellations for services may result in partial deductions to cover work already completed. Any applicable fees will be disclosed in writing before the cancellation is finalized, giving customers the option to proceed or withdraw the request.

If a cancellation is due to an error on our part—such as incorrect product information, inability to fulfill the order, or internal system issues no fees will apply, and a full refund will be issued. Similarly, if we cancel due to force majeure events and no acceptable alternative is offered, refunds will be provided in full without penalty.

In the event of a dispute regarding the eligibility of a cancellation or the refund amount, customers should first contact our customer service team. We will review the case carefully, considering transaction details, relevant policy provisions, and any supporting documentation. If resolution cannot be reached internally, the matter may be escalated to mediation, arbitration, or legal proceedings in accordance with applicable laws.

Customers are encouraged to retain all relevant documentation, including receipts, order confirmations, and correspondence, as these may be required for dispute resolution. By defining refund timelines, potential fees, and resolution channels, this policy protects both customer rights and company interests while maintaining trust and transparency.